If your users are retrieving their email via POP, try the following:
Click on Setup
Click on Server Settings
Click Servers
Locate the section labeled POP3 / IMAP servers...
Check the box POP Server Deletes Mail on DELE command
Click the OK button.
Article ID: 245, Created: 4/28/2025 at 5:24 PM, Modified: 4/28/2025 at 5:24 PM